When you register with our Website you will be required to provide a password in order to access your account and place orders. Please note that it is your responsibility to ensure that you keep your password secure at all times. You may access, view and amend the information we hold for you by logging into your Account, via our Website. It is your responsibility to ensure that this information is kept accurate and up-to-date at all times.
Details taken from you at registration and any order activity on your account will be held electronically; however, some paper copies of information regarding your order will be generated and temporarily retained on file at our offices for the purpose of:
- Copies of Carrier Produced Shipping Notes relating to the delivery details of your order, for use as Proof of Shipment.
- A copy of your order to allow us to correctly pick, pack and despatch your order.
- Completed Returns Forms and any other information relative to the return of an order placed through our Website by you, for the purpose of rejection, order error, fault, shipment damage etc.... resulting from your order(s) and as completed by you in accordance with our returns policy.
Copies of information, as described above, will only be held for the period of time taken for the process and completion of a return or once confirmation of a delivery has been obtained, after which such paper copies will be safely destroyed and disposed of by us. Only a log of orders or returns will be retained on file for reference.
Apart from utilising your details in order to process your orders, as described in this policy, we will only supply your details without prior notice, if required to do so by law.
Payment
Payment information taken from you on our Website is utilised solely by our payment authorisation partners in order to obtain payment of your order from your account. Such details are not stored or handled by us and are covered by a separate Privacy Policy generated by such partners.
Security
The information you provided and stored when registering on our Website is secured by 2 separate and extremely complex passwords and 3 X 128-bit SSL Encrypted Firewalls. The password you provide for your account is secured on a one way encryption process.
Please ensure that you remain up to date with our Privacy Policies as they are subject to update without prior notification. Please ensure you read and fully understand our Terms and conditions of ordering from our website, before you place an order.